FAQ

FAQ

Product Information  |  Purchase & Shipping  |  General Information

 


Product Information

 

What makes Skate Anytime different from other synthetic ice?

Skate Anytime synthetic ice is manufactured specifically for skating and puck movement. The manufacturing process, called “heat-melt injection molding,” melts synthetic ice plastic into liquid form. 20 different engineered materials are then added to the plastic liquid, creating a state-of-the art panel that is like no other.

What is Skate Anytime synthetic ice made of?

Skate Anytime’s synthetic ice solutions are made from high quality, engineered plastic specifically designed for skating, puck movement, and stick handling.

Do I need special skates?

No! You can wear your regular hockey or figure skates.

Where can I install the panels?

On any flat, hard surface.

How easy are the panels to install?

Installing the panels requires only a rubber mallet. Each panel weighs only 3lbs, so they’re easy to move. It’s so easy a kid can do it!

Do I need to add the glide product?

Skate Anytime synthetic ice has a glide enhancement built in through the manufacturing process. Although not necessary, adding a small additional amount of glide will lessen the friction rate on the skate blade and give you a more ice-like feel.

How do you maintain synthetic ice?

Very little maintenance is required! All you need to do is keep the surface clean. A sponge mop with water and little Skate Anytime glide/cleaner does the trick. Outdoor rinks can be rinsed with a garden hose. If the panels become dirty, a power washer can be used to deep clean the surface.

Can the panels be installed outside?

Yes!  Since this is an “iceless ice skating rink,” the plastic ice panels are made to withstand all weather conditions.

Is synthetic ice bad for skates?

No. The rate at which skates dull is slightly increased compared to regular ice. Some players prefer to have one set of skates used only for Skate Anytime, but this is not necessary.

Can I add on to my rink?

Yes! The interlocking panels make it easy to change the size and shape of your rink.

Does it feel like real ice?

Yes! Everything that you do on natural ice can be done. Hockey stops, inside and outside edges, agility training and puck movement feel just like real ice. You will need 5-10% more effort when you stride, which is a great resistance training tool to increase your skating strength.

What is grip?

Grip is the feeling a skater gets when stopping and using inside and outside edges. Many synthetic ice product use very hard plastic, which has minimal grip and dulls your skates very quickly. Skate Anytime ice has optimum grip, creating a sense of softness when performing hockey stops and tight turns.

Is synthetic ice cold?

No. Since Skate Anytime’s synthetic ice is fake ice made from an engineered plastic material, the surface is not naturally cold.

How long does synthetic ice last?

Under normal use, Skate Anytime’s synthetic ice will typically last between 15-20 years.

Can you walk on the surface?

Yes, you can.

Is there a warranty?

Skate Anytime Offers a 5 year Warranty

 


Purchase & Shipping Information

 

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Diners Club, Discover, JCB, and PayPal

 

Shipping and Handling

We currently ship throughout the United States and Canada.

 

UPS & FedEx

All orders ship via UPS or FedEx using real-time rates based on your order’s cumulative weight and your destination zip/postal code.  You will be able to review shipping charges during the checkout process before finalizing your order.

 

LOCAL PICK-UP

Local pick-up is available if you are in the Buffalo, NY area or in the Burlington, Ontario area.  Simply choose the “Local Pick-Up” shipping option during checkout and we’ll contact you to schedule a date and time for you to come by and pick up your order.

 

Sales Tax

All New York residents will be assessed a 8.75% sales tax.

All Canada residents will be assessed sales tax based on your province:
Alberta 5%
British Columbia 12%
Manitoba 13%
New Brunswick 15%
Newfoundland and Labrador 15%
Northwest Territories 5%
Nova Scotia 15%
Nunavut 5%
Ontario 13%
Prince Edward Island 15%
Quebec 14.975%
Saskatchewan 11%
Yukon 5%

Note to our customers in Canada: We process all orders in U.S. Dollars (USD). While prices on our website and the contents of your cart will be displayed in your localized currency, you will checkout using USD at the most current exchange rate.

 

Refund, Returns and Cancellation Policies

If you are not completely satisfied with your Skate Anytime purchase, please contact us giving your reason for return, and, if approved, we will provide instructions for returning your order. You can then return the unused product within 30 days for a refund – less applicable initial shipping and handling charges. All returned items must be in the same condition in which they were sent and must not have been used to be accepted for a full refund. If the item is not physically returned, then no refund will be given.

 


General Information

 

Privacy & Security

We respect your privacy and we will never release or sell any information about you to third parties. Our shopping application is safe and secure, protecting both your personal information and all credit card transactions. We will never sell, divulge, disseminate or give away any information submitted to this site to outside parties for any reason. This is our personal promise to you, our loyal customers!

 

Contact Information

Please fill out our Contact Form and we’ll get back to you as soon as possible.